Online Gallery
I tried several passwords for my online gallery and it blocked me!
This is a necessary measure to protect against hackers who regularly try to brute-force into our website (not just the online gallery), varying their guessed passwords. Currently, only three login attempts are allowed, followed by an auto-lockout for ...
What are the packages I see in the online gallery? How do they work?
The packages you see in your online gallery are different from the service packages that you usually discuss before booking. Unlike outlining the hours, travel fees, number of edited images, etc., these are presets of shopping cart items that are ...
How can I order something from the gallery? What are the product prices?
1. All images have icons in their top left corner. Click/tap the Shopping Cart icon. 2. All the main products and services will be displayed, grouped by categories. All prices will be listed. We can also take care of any special items that are not ...
What are the "proofs"? Are they low or high resolution?
Proofs are minimally-edited low-resolution digital photos included with any package. Their purpose within your online gallery is just to identify favorite photos for further editing and optional display. They go through Standard editing only, placed ...
How can we see our photos that you took?
Each booking will lead to creating an online gallery and this is where all photos will go when ready. The gallery is password-protected (different from your account password) but you can freely give access to your friends and family. This gallery is ...
How do I select my favorites? Can I send you image file names or screenshots?
Sending your favorites as a list, much less a screenshot, opens room for errors on our end. To ensure that the right images are worked on, please click a heart next to any image. The "Favorites" menu above the images will display a counter. You can ...
How long will the online proof gallery stay?
The online gallery is a paid service provided by a third party. Zorz Studios covers the first month of hosting the images so this is how long your gallery will be available for free. We believe this gives more than sufficient time to finalize the ...
Can my parents choose own photos for their copy of our wedding album, included in the package?
Certainly, with two considerations. Parent copies, as noted in the package, are design clones of the main album. There would be additional photos for us to prepare and spend time on, hence—extra charges. Secondly, the lab offers us a discount for ...
How can I download images from a gallery?
Downloading is disabled until all tasks are completed, i.e., post-processing, cards, books, albums, canvas prints, etc. First, the studio needs to finish all work on the associated shoot. The gallery owner will receive an email when gallery becomes ...
The password for my online proof gallery does not work
Overview The issue typically arises when a visitor tries to enter the account password as the gallery password. They are different and serve different purposes, as illustrated below. Account password: needed to handle your own favorites, make ...