I changed my mind about my booked package and want to remove something. Can I get some money back?
While adding services or products is a common practice for clients after booking and can be handled as placing a new order, removing items from an agreed package has limitations. They cannot be removed and refunded but replaced with a non-expiring studio credit for any future needs. This credit's value will be set to the removed item's packaged value, not its a la carte value.
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Is there a refund if I need to cancel?
Sorry, no. The retainer is non-refundable but no money is lost with Zorz Studios! It will simply turn into a studio credit with no expiration date and you may even transfer the credit as a valuable and unique gift to your friend or family member. We ...
Are the package prices all-inclusive and final? Any additional or hidden charges?
The package prices are inclusive of everything that is listed. If something is not listed, please don't get "under the impression" that it was included. For example, if prints are not listed, they would cost extra. The same goes for makeup and high ...
Can we add extra time after we book?
Yes. The rate will be higher. The concept of any package, as opposed to a la carte pricing, is to bundle everything to save you money. Any add-ons ordered after the booking will be charged at a la carte rate, including additional hours.
What if we go over your contracted time?
We understand that things get delayed and will not coldly pack up on the dot. We do give a 15-minute grace period but as the time approaches, we'll notify you and ask if you are interested in extending the coverage. Only if you approve will we stay ...
What forms of payment do you accept? Is there a cash discount?
Our secure online booking system, powered by Stripe, accepts all major credit cards, subject to a 3% processing fee. We waive this fee for the deposits but will add it to any post-booking payments. To avoid the processing fee, you can pay via Zelle ...