Will you always have a backup of our photos/videos in case we lose them?
Not for a long time. There are 2-4 copies of your images on separate drives/machines while we are processing them. If something malfunctions before the delivery, we'll restore and start over.
However, once we deliver, the studio can no longer hold responsibility for storing the images. To make room for the current projects, eventually they get permanently deleted from the archives as well. We don't offer set timeframe for such storage recycling but months after the delivery, the chance is high.
If we happen to still have your digital negatives (RAW), an administrative fee will have to be charged to restore, re-process, and re-deliver them.
You are strongly advised to make own backup copies and store them on separate devices in separate locations (think fire or flooding). The studio may be unable to help you recover any lost images.
Can I get RAW files in addition to high-resolution JPEGs that we purchase?
Sorry, no, but we may mean different things by "raw". If you just mean your images in digital format (sometimes incorrectly referred to as "digital negatives"), then yes, you will get them, in JPEG format ready for sharing and printing. Professional ...
How long will the online proof gallery stay?
The online gallery is a paid service provided by a third party. Zorz Studios covers the first month of hosting the images so this is how long your gallery will be available for free. We believe this gives more than sufficient time to finalize the ...
Will you give me a CD or a USB flash drive with photos/videos?
All jobs are delivered via the same online gallery (see previous question) via downloading. It is disabled during the studio's initial exclusive period of printing rights, but will be enabled upon our job completion. You will be advised via email, of ...
How can we see our photos that you took?
Each booking will lead to creating an online gallery and this is where all photos will go when ready. The gallery is password-protected (different from your account password) but you can freely give access to your friends and family. This gallery is ...
How many photos will I get?
You will get them all, except for test shots, accidental duplicates, missed-focus, and unrecoverable faulty shots which are deleted during the initial revision (culling). While we don't cap ourselves, we normally don't "spray and pray" as less ...